Support

1. What kind of products do you offer?

- We offer a wide range of products, including apparel (t-shirts, hoodies, etc.).

2. What if i like a design but i want to purchase it on another product?

- If you like a design and want to see what other products you can buy with the same design, just search up the design name for example "Elegant Flow", and it will show what other products have the same design.

3. What if i don't see a product i want with the design i like?

- Lets sat you like a design, but want to see it on something other than the item available like a tote, feel free to use the CONTACT page to suggest a product you want with that design and well try our best to accommodate your request as soon as possible. **PLEASE ADD DESIGN NAME WITH
YOUR REQUEST**

4. How can I contact customer support?

- You can contact our customer support team via email at support@midnightmuse.cc or through our contact form on the website. If it's related to an order, please make sure you add the order number.

1. How do I place an order?

- To place an order, simply browse our products, select your desired items, customize them if applicable, and proceed to checkout.


2. What payment methods do you accept?

- We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay and other
secure payment methods.


3. Can I change or cancel my order after it's been placed?

- Due to the nature of fast printing production, orders can only be changed or canceled within 12 hours of placing the order. After this period, the order goes into production, and changes or cancellations are no longer possible. Please make sure to double check before placing an order. Thank you!

1. Where do you ship to?

- We only ship within the US.

2. How long does it take to receive my order?

- Production times typically range from 1-5 business days, and shipping times vary depending on the shipping method and destination. Estimated delivery times are provided at checkout.

3. How can I track my order?

- Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

1. What should I do if I receive a defective product?

- If you receive a product with a defect, please contact our customer support team within 20 days of receiving your order. Include photos of the defect, and we will assist you with a replacement or refund.

2. Do you accept returns or exchanges?

- We do not accept returns or exchanges unless there is a defect from the printer. Each item is custom-made, so please double-check your order details before completing the purchase.

3. How do I care for my print-on-demand products?

- Care instructions vary by product. General guidelines include washing apparel inside out in cold water, avoiding bleach, and tumble drying on low heat. Specific care instructions are provided with each product.

1. Do you offer discounts or promotional codes?

- Yes, we offer various discounts and promotions throughout the year. Subscribe to our newsletter to stay updated on the latest offers.

1. How do I leave a review for my purchase?

- After receiving your order, you will receive an email invitation to leave a review. You can also leave a review directly on the product page on our website.

2. Do you offer gift cards?

- Yes, we offer digital gift cards in various denominations. They can be purchased on our website and are delivered via email.